Infosys Service Agreement Sample

September 11, 2022 | by

Infosys is a leading global provider of consulting, technology, and outsourcing services. The company has a proven track record of helping clients achieve their business objectives through IT solutions. One of the key components of Infosys` service delivery is their service agreement. In this article, we will take a closer look at Infosys` service agreement sample and what you need to know about it.

What is a Service Agreement?

A service agreement is a legally binding document that outlines the terms and conditions of a service being offered between a service provider and a customer. It defines the scope of work, timelines, deliverables, pricing, payment terms, and other relevant clauses. A service agreement is essential in ensuring that both parties are aware of their rights and obligations and helps to prevent disputes.

Infosys Service Agreement Sample

Infosys` service agreement sample is a comprehensive document that covers all aspects of the service being provided. The agreement is divided into several sections, including an introduction, scope of work, service levels, pricing, payment terms, confidentiality, termination, and other general provisions.


The introduction section provides a brief overview of the purpose and scope of the service agreement. It outlines the parties involved, the date of the agreement, and other relevant information.

Scope of Work

The scope of work section defines the services being offered and the deliverables. It provides a detailed description of the work to be done, including timelines, milestones, and other important details. This section also outlines the roles and responsibilities of both the client and Infosys.

Service Levels

The service levels section outlines the performance standards to be met by Infosys. It defines the metrics that will be used to measure the quality of the service, such as response times, uptime, and other relevant benchmarks.


The pricing section outlines the fees charged by Infosys for the services provided. It provides a detailed breakdown of the costs, including any additional charges or expenses incurred during the course of the project.

Payment Terms

The payment terms section outlines the payment schedule, mode of payment, and any other relevant details related to payment. It also includes provisions for late payment or non-payment.


The confidentiality section outlines the confidentiality obligations of both parties. It defines what constitutes confidential information, how it should be handled, and the consequences of any breaches.


The termination section outlines the conditions under which either party can terminate the service agreement. It includes provisions for termination for cause, termination for convenience, and the consequences of termination.

General Provisions

The general provisions section includes any other relevant clauses, such as dispute resolution, governing law, and assignment.


Overall, Infosys` service agreement sample is a comprehensive document that covers all aspects of the service being provided. It is important to carefully review and understand all the terms and conditions outlined in the agreement before signing it. By doing so, both parties can ensure a successful and mutually beneficial engagement.


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